Privacy Policy
This privacy notice for Kolibri Active (“we,” “us,” or “our”) describes how and why we collect, store, use, and/or share (“process”) your information when you use our services (“Services”), such as when you:
- Visit our website at www.kolibriactive.com
- Engage with us in other related ways, including any sales, marketing, or events
Questions or Concerns?
Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have questions, please contact us at: [email protected]
What Personal Information Do We Process?
When you visit, use, or navigate our Services, we may process personal information depending on how you interact with Kolibri Active, the choices you make, and the products and features you use.
Do We Process Any Sensitive Personal Information?
We do not process sensitive personal information.
Do We Receive Any Information from Third Parties?
We do not receive any information from third parties.
How Do We Process Your Information?
We process your information to:
- Provide, improve, and manage our Services
- Communicate with you
- Ensure security and fraud prevention
- Comply with legal requirements
We may also process your information for other purposes with your consent. We only process your data when we have a valid legal reason to do so.
When and With Whom Do We Share Personal Information?
We may share personal information in specific situations and with certain categories of third parties.
How Do We Keep Your Information Safe?
We have organisational and technical security measures in place to protect your personal information. However, no internet-based transmission or storage system is 100% secure. While we take precautions, we cannot guarantee absolute protection from cybercriminals or unauthorized third parties.
What Are Your Rights?
Depending on your location, you may have certain rights regarding your personal information under applicable privacy laws.
How Can You Exercise Your Rights?
The easiest way to exercise your rights is by fcontacting us directly. We will review and respond to all requests in compliance with applicable data protection laws.
1. INFORMATION WE COLLECT
Personal Information You Provide
In Short: We collect personal information that you share with us directly.
When you interact with Kolibri Active, we collect personal information that you voluntarily provide when you:
- Register for an account
- Inquire about our products and services
- Participate in activities or events
- Reach out to us for support or queries
Types of Personal Information We Collect
Depending on how you interact with us, the personal information we may collect includes:
- Full name
- Phone number
- Email address
- Mailing address
- Billing address
- Job title
- Username and password
- Payment details (credit/debit card information)
Sensitive Information
We do not process any sensitive personal data such as health-related or biometric information.
Payment Data
If you make a purchase through our Services, we may collect payment information such as credit card numbers or billing details. This data is securely stored by Shopify, and you can review their privacy practices here: Shopify Privacy Notice.
Social Media Login Data
We may offer you the option to register using your existing social media accounts (e.g., Facebook, Twitter). If you choose this method, we will collect the information provided by those social media platforms.
Automatically Collected Information
In Short: We automatically gather certain data when you visit or use our Services.
We collect some information automatically as you interact with our website or Services. This data helps us improve your experience and maintain the security and functionality of our Services. It may include:
- IP address
- Device information (type, model, operating system, etc.)
- Browser type and language
- Location data
- Interaction data (pages visited, search terms, time spent, and actions taken on our Services)
We use cookies and similar technologies to collect and store this data. You can learn more about our use of cookies in our Cookie Notice: [Kolibri Active Cookie Policy].
Information Collected Automatically Includes:
- Log and Usage Data – Information like your IP address, device settings, and usage activity.
- Device Data – Data about your device’s model, operating system, and other device-specific information.
- Location Data – Geolocation data, which may be precise or approximate. You can disable location tracking through your device settings if desired.
2. HOW WE PROCESS YOUR INFORMATION
In Short: We process your personal data to provide and enhance our services, ensure security, and comply with legal requirements.
We process your data for the following reasons:
- Account Creation and Management – To set up and manage your account with us.
- Service Delivery – To provide the requested services and complete any transactions or orders.
- Customer Support – To respond to your queries, requests, and resolve any issues.
- Order Fulfillment – To process orders, payments, returns, and exchanges.
- Communications – To send you updates, marketing messages, and customer feedback requests.
- Targeted Advertising – To deliver personalized advertisements and content that are relevant to your interests.
- Security – To protect against fraud, monitor for suspicious activities, and ensure the safety of our platform.
- Legal Compliance – To comply with applicable legal obligations, such as responding to subpoenas or cooperating with law enforcement.
3. LEGAL BASES FOR PROCESSING YOUR INFORMATION
In Short: We process your personal data based on lawful grounds as required by applicable law.
If you are located in the European Union or the United Kingdom, we rely on the following legal bases to process your personal data:
- Consent – When you have given explicit consent for a specific purpose.
- Contractual Necessity – To fulfill our contract with you (e.g., providing services you’ve requested).
- Legitimate Interests – To pursue legitimate business interests, provided they don’t override your rights. This includes activities like marketing, fraud detection, and service improvement.
- Legal Obligation – When required to comply with legal or regulatory obligations.
- Vital Interests – In cases where processing is necessary to protect someone’s life.
For users in Canada, we process your data based on either your express consent or implied consent, depending on the circumstances. You can withdraw your consent at any time.
4. SHARING YOUR PERSONAL INFORMATION
In Short: We may share your data with trusted third parties in certain situations.
We may share your personal data with the following categories of third parties:
- Vendors and Service Providers – Companies that assist with payment processing, order fulfillment, analytics, advertising, marketing, and customer support.
- Business Partners – Affiliates, partners, and ad networks.
- Social Media Networks – If you engage with our content on third-party platforms.
- Legal and Compliance Obligations – When we are required to do so by law or in response to legal requests.
Business Transfers
We may transfer your data in the event of a merger, acquisition, or sale of all or part of our business.
5. HOW WE PROTECT YOUR INFORMATION
We implement reasonable technical and organizational measures to protect your data. However, no data transmission over the internet can be guaranteed to be 100% secure, and we cannot ensure absolute protection against unauthorized access or cyber threats.
6. How We Handle Your Social Logins
In Short: If you choose to register or log in using a social media account, we may have access to certain information about you.
When you register or log in with a third-party social media account (like Facebook or Twitter), we may receive certain profile information from your provider. This can include your name, email address, friends list, profile picture, and any other public information you have shared. We will only use this information for the purposes described in this privacy notice or as specifically stated within the relevant Service.
Please note, we do not control how your social media provider uses your information. We encourage you to review their privacy policy to understand how they collect, use, and share your personal information and how you can adjust your privacy settings.
7. How Long We Keep Your Information
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice, or as required by law.
We will retain your personal information only as long as needed to fulfill the purposes outlined in this privacy notice. If required by law (such as for tax or accounting purposes), we may keep your information for a longer period.
Once your data is no longer needed, we will delete or anonymize it. If this is not possible (e.g., because the information is stored in backup archives), we will securely store your information and isolate it until deletion is possible.
8. How We Keep Your Information Safe
In Short: We use a combination of technical and organizational measures to protect your personal information.
We have implemented reasonable security measures to protect your personal information. However, no electronic transmission or storage technology can be guaranteed to be 100% secure. While we make every effort to protect your information, we cannot ensure that unauthorized third parties will not be able to access, steal, or modify it.
You are responsible for accessing our Services in a secure environment to reduce the risks.
9. Your Privacy Rights
In Short: If you’re located in regions such as the European Economic Area (EEA), United Kingdom (UK), or Canada, you have specific rights regarding your personal information.
In certain regions, such as the EEA, UK, and Canada, you have rights under applicable data protection laws. These rights may include:
- Requesting access to and obtaining a copy of your personal information
- Requesting corrections or deletion of your data
- Restricting the processing of your information
- Exercising data portability (if applicable)
- Objecting to certain types of data processing
To exercise any of these rights, please contact us using the details provided in the “How Can You Contact Us About This Notice?” section below.
If you believe we are unlawfully processing your data, you also have the right to file a complaint with your local data protection authority. For Swiss residents, you can find the relevant contact by emailing: [email protected]
Withdrawing Your Consent
If we rely on your consent to process your data, you can withdraw it at any time by contacting us or adjusting your preferences. Please note, withdrawing consent will not affect the lawfulness of processing before the withdrawal.
Opting Out of Marketing Communications
You can opt-out of marketing communications at any time by clicking the unsubscribe link in emails, replying “STOP” or “UNSUBSCRIBE” to SMS messages, or contacting us. This will remove you from our marketing lists. However, we may still send essential service-related messages.
Account Information
To update or delete your account, log in to your account settings. If you choose to delete your account, we will deactivate it and remove your data from our active systems. Some information may be retained for legal purposes (fraud prevention, legal compliance, etc.).
Cookies and Similar Technologies
Most browsers accept cookies by default. You can adjust your browser settings to remove or reject cookies. However, rejecting cookies may impact certain features of our Services. For more details, please see our Cookie Policy
If you want to opt-out of interest-based advertising, visit here.
10. Do-Not-Track Features
Some browsers and mobile operating systems include a “Do Not Track” (DNT) feature to signal your preference not to have your browsing activities tracked. Currently, we do not respond to DNT signals. If a standardized system for tracking is adopted in the future, we will update our privacy notice accordingly.
11. Privacy Rights for California Residents
In Short: Yes, California residents have specific rights regarding their personal data.
Under California law, residents have the right to:
- Request information about personal data we’ve shared with third parties for marketing purposes
- Request the deletion of personal data
- Opt-out of the sale of their personal information
To request this information or exercise your rights, please contact us in writing using the contact information provided below.
California Residents Under 18
If you are under 18 and a California resident, you have the right to request removal of public posts made on our platform. We will ensure that the data is no longer publicly visible, although it may remain in some systems (e.g., backups).
CCPA Privacy Notice
As a California resident, the California Consumer Privacy Act (CCPA) grants you the following rights:
- Right to request deletion of your personal data (subject to legal exceptions)
- Right to request details about how your personal data is collected, used, and shared
- Right to opt-out of the sale of your data (note: we have not sold personal information in the past 12 months)
Verification Process
To verify your identity when you make a request, we may ask you for specific information to match it with data we already have. Once your identity is confirmed, we will proceed with your request. We may also ask for additional information if needed for security or fraud prevention purposes.
Other Rights
- Objection to processing: You can object to the processing of your personal data.
- Request corrections to inaccurate data.
- Request restriction on how your data is processed.
- Designate an authorized agent: You can have someone submit requests on your behalf. We may ask for proof of authorization.
For further information or to exercise any of your rights, please contact us at the details provided below.
12. Do We Make Updates to This Notice?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this privacy notice periodically to reflect changes in our practices, services, or legal requirements. When we make updates, the revised notice will include an updated “Revised” date. The updated version will take effect as soon as it is accessible.
If we make material changes, we may notify you by prominently posting a notice on our website or by directly sending you a notification. We encourage you to review this privacy notice frequently to stay informed about how we are protecting your information.
13. How Can You Contact Us About This Notice?
If you have any questions or comments about this privacy notice, please reach out to us by emailing: [email protected]
14. How Can You Review, Update, or Delete the Data We Collect From You?
In Short: You may have the right to access, update, or delete your personal data depending on the laws of your country.
Under applicable laws, you may request access to the personal information we have collected, make corrections to that information, or delete it under certain conditions.
To review, update, or delete your personal information, please submit a request form by emailing the [email protected]